Ongoing Support

CUSTOMISED IT SUPPORT SERVICES FOR SMALL TO MEDIUM BUSINESS

  • indepth IT Solutions offer several computer support solutions to cater for all SME based on your individual requirements.

    Our ongoing support services range from an hourly rate on an as needs basis, through to complete IT support covering all aspects of IT support for a fixed monthly fee with a defined service level.

    Is your business getting the right level of IT support?

Why choose indepth IT Solutions for ongoing IT support?

  • Proactive Support

    Reduce the potential for issues by an selecting an indepth IT Solutions support plan that includes proactive management of your IT environment.

    Core equipment can be monitored 24 hours a day, 7 days a week and alerts issued highlighting an issues that arise.

  • Customer Service Focused

    Don’t put up with being moved through different levels of support or waiting days for your IT provider to get back to you.

    Get access to support when you need it and experience prompt and efficient service through the use of our simple remote control tools, whether you are in the office or on the road.

  • Experienced Staff

    Don’t wait for someone to get back to you that understands your problem.

    Talk to an experienced support technician that can resolve your issues quickly.

     

Managed Services

IT managed services involves managing and assuming responsibility for selected parts or functions of an IT system.  We manage devices for a fixed monthly fee per device, providing the customer with the benefit of predictable IT support costs.

The managed service includes proactive management of devices, operating systems and applications.  Support is provided both remotely and onsite for all or some devices on the network.  These can range from computers, to networking equipment (routers, firewalls, switches) to servers.

Regular maintenance greatly reduces the risk of an extended system outage causing major interruption to your business operations and damage to your reputation.

Engage indepth IT Solutions to experience a different level of IT support